flay99 Privacy Policy

Information We Collect

flay99 collects your personal information when you register an account, use our services or contact customer support. This collection is done directly from you or automatically through your use of our platform.

The categories of information we collect include the following:

• Identity information: full name, date of birth, identification card number (MyKad) or passport, gender and nationality.
• Contact information: email address, mobile phone number, residential address and postcode.
• Financial information: e-wallet details (Touch 'n Go, ShopeePay), bank account number for FPX or DuitNow purposes, and deposit and withdrawal records.
• Login and security information: username, encrypted password, security questions and two-factor authentication records.
• Game data: betting history, online slot activity, live casino records, sports betting and platform usage patterns.
• Technical data: IP address, device type, operating system, web browser, geolocation information (country level) and website usage data.
• Communications: live chat conversation content, support emails and any feedback you provide to us.

How We Use Your Information

Personal information collected is used solely for legitimate purposes related to the operation of the flay99 platform. We do not use your data beyond the scope stated in this policy.

The purposes for which we use this data include:

• Registering and verifying new player accounts, including the age verification process (21 and above) and Know Your Customer (KYC).
• Processing deposits and withdrawals using supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Managing bonuses and promotions, including a 150% welcome bonus of up to RM1,500 and VIP cashback programme.
• Monitoring platform activity to detect fraud, money laundering and any misuse of the system.
• Complying with legal obligations and international licensing requirements applicable to flay99 operations.
• Improving the user experience, personalising game recommendations and optimising platform performance.
• Sending important notifications relating to your account, security, policy updates and technical information.

Sharing Information with Third Parties

flay99 takes player privacy seriously. We do not disclose your personal information to third parties except in the following defined circumstances:

• Authorised payment processors for completing deposit and withdrawal transactions through approved payment channels.
• Game software providers such as PG Soft, Pragmatic Play, JILI and Spribe for the purpose of verifying game results and fairness audits.
• Licensing authorities and regulatory bodies when required by our international licensing conditions.
• Law enforcement agencies or courts when there is a valid court order or binding legal requirement.
• IT, cybersecurity and technical infrastructure service providers who are bound by strict confidentiality agreements.

In all such sharing instances, we ensure that the relevant third parties meet data protection standards equal to or higher than our own. No information is sold or shared for third-party marketing purposes.

Use of Cookies and Tracking Technologies

The flay99 website uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a better user experience.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
• Preference cookies — save your personal settings such as preferred language and display settings.
• Analytical cookies — help us understand how players use the platform so we can continuously improve our services.
• Security cookies — detect suspicious activity and protect accounts from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. By continuing to use flay99, you agree to the use of cookies as described here.

Data Security and Protection

The security of your data is a top priority for flay99. We implement multiple layers of technical and organisational protection to keep your information safe at all times.

• 256-bit SSL encryption on all communication between your device and flay99 servers.
• Passwords are stored in hashed format using modern cryptographic algorithms — no passwords are stored in plain text.
• Two-factor authentication is available for an additional layer of security on your account.
• Continuous monitoring by a trained cybersecurity team to detect and respond to any threats.
• Regular security audits by independent third-party auditors.
• Strict internal access controls — only authorised staff may access player data based on the requirements of their role.

Although we implement comprehensive security measures, no system can be guaranteed 100% secure. You are also responsible for keeping your flay99 account password and login credentials confidential.

Your Rights as a User

As a flay99 player, you have the following rights regarding your personal information, subject to legal requirements and our operational obligations:

• Right of access — you may request a copy of the personal information we hold about you.
• Right of rectification — you may ask us to correct any information that is inaccurate or incomplete.
• Right of erasure — you may request deletion of your personal data, subject to record-keeping obligations set by licensing requirements.
• Right to restriction of processing — in certain circumstances, you may request that we limit the way we process your data.
• Right to object — you may object to the processing of your data for specific purposes such as marketing communications.
• Right to withdraw consent — you may withdraw consent previously given at any time without affecting the validity of processing carried out before that withdrawal.

To exercise any of these rights, please contact our support team via live chat or email. We will process your request within a reasonable period. 📋

Data Retention and Deletion

flay99 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, including legal, tax and international licensing obligations.

Generally, active account records are retained for the duration your account remains active. After account closure, certain data such as financial transaction records and betting history may be retained for an additional period in line with applicable legal obligations.

Data that is no longer required will be deleted or anonymised in a secure and irreversible manner. If you request account deletion, we will inform you which data can be deleted immediately and which must be retained for legal reasons.

Cross-Border Data Transfers

As flay99 operates under international licensing, some of your data may be stored or processed on servers located outside Malaysia. Any such data transfer is carried out in compliance with strict international data protection standards.

We ensure that every cross-border data transfer is protected by appropriate safeguards, whether through data transfer agreements, standard contractual clauses or other recognised mechanisms. The level of protection you receive in Malaysia is not reduced by such transfers.

Changes to This Privacy Policy

flay99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or service improvements. Each new version will be published on this page with an updated effective date.

If a significant change occurs that affects your privacy rights, we will notify you via email or an in-platform notification before the change takes effect. Continued use of the flay99 platform after the effective date of the updated policy means you accept those changes.

We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes, please contact us or stop using the platform.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the flay99 Data Protection team through the following channels:

• E-mail: [email protected]
• Live chat: available 24/7 on the flay99 platform, in Malay and English.

We are committed to responding to every privacy-related enquiry seriously and professionally. These contact details are specifically for privacy and data protection matters — for general account or payment enquiries, please use our regular customer support channels.